Support

Support

Before asking your question, please read our FAQ, review the minimum system requirements, check your hardware for malfunction and ensure your BIOS setting is set to recommend.

How can I contact support or create support ticket?

You can mail us:
ask your question in our Telegram chats
Recommended BIOS settings:
Update your BIOS firmware to the newest!
  • Set boot to device HDD/SSD/M2/USB depends on your OS storage.
  • Enable 4G encode.
  • Set PCIe support to Auto.
  • Enable onboard graphics.
  • Preferred Legacy boot mode.
  • Disable virtualization.
Minimum System Requirements
  • Intel® Core™ 2 or better / AMD am2+ or better
  • 4GB RAM*
  • 4GB drive (HDD / SSD / M2 / USB)
Recommended System Requirements
  • Intel® Core™ i3-3220 3.3 GHz / AMD FX-6300 3.5 GHz
  • 8GB RAM
  • 8GB SSD drive

F.A.Q.

General
1. IS IT POSSIBLE TO MIX AMD AND NVIDIA GPUS ON THE SAME RIG?
Yes. All supported GPU models can be used in mixed rigs.
2. CAN I USE DIFFERENT MINERS FOR DIFFERENT GPUS?
Yes. You can use two miners separately for each type of cards (For example, Gminer for NVIDIA and Lolminer for AMD). You cannot use different miners for one type of card (in the case when the rig consists only of AMD or NVIDIA).
3. CAN I ENABLE CPU MINING?
No. RaveOS does not support CPU mining for now. We will add this in the future. Follow the news!
4. HOW MANY GPUS IN ONE RIG DOES RAVEOS SUPPORT?
You can use up to 19 GPUs, but we do not recommend using more than 12 GPUs, some mining software will not work properly.
5. HOW CAN I UPDATE THE SYSTEM TO THE LATEST VERSION?

You can upgrade the system by running the upgrade (upgrade -b latest for 1.0.24 or older versions) command on your rig. The latest version is available at raveos.com.

For a correct update, we recommend using the following sequence of actions:

  1. Stop mining (Actions-Pause)
  2. Restart the worker (Actions-Reboot)
  3. Update with the upgrade -b command (after a successful update, the rig will automatically restart)
  4. Start mining.
6. WHY RAVEOS IS NOT BOOTING?
  1. Please review the minimum system requirements, check your hardware for malfunction, and ensure your BIOS setting is set to recommend.

    Minimum System Requirements
    • Intel® Core™ 2 or better / AMD am2+ or better
    • 4GB RAM*
    • 4GB drive (HDD/SSD/M2/USB)
    Recommended System Requirements
    • Intel® Core™ i3-3220 3.3 GHz / AMD FX-6300 3.5 GHz
    • 8GB RAM
    • 8GB SSD drive
    Recommended BIOS settings

    Update your BIOS firmware to the newest!

    • Set boot device to HDD/SSD/M2/USB depends on your OS storage
    • Enable 4G encode
    • Set PCIe support to Auto
    • Enable onboard graphics
    • Preferred Legacy boot mode
    • Disable virtualization
  2. Change your USB port. If it's connected to a USB 3.0 port (blue), change it to USB 2.0 (black)
  3. Download the image again and reflash it (the image may have been corrupted during boot) or use a different media drive.
7. CAN I USE EXTERNAL API FOR DEVELOPERS?
Yes. You can activate an external API and execute various commands from your own toolbar or software.
Here you can find all the documentation.
8. WHY MY RIG IS CRASHING AND FREEZING TOO MUCH?
Most common causes:
  1. Settings. Too much overclocking or undervolting (or custom bios with wrong settings). Try to low your overclock values. If you have custom bios then check if flashing the original one will fix the problem.
  2. Bad riser. Low-quality risers are very common in causing many problems. Change the riser or use better ones and see if that will help. Try checking GPUs one by one. Maybe one of them is causing problems.
  3. Power supply. A sudden stop or restart may be caused by a weak power supply. If the room temperature is too high, the power supply may overheat and simply turn off.
9. WHAT IS THE DEFAULT LOGIN AND PASSWORD TO SSH AND RAVEOS REMOTE CONSOLE?
We do not advise you to mess with the SSH console unless you know what you are doing.
Login: root
Password: admin
Use help after connecting to your rig to get a list of available commands.
10. CAN I ENABLE OHGODANETHLARGEMENTPILL?
Yes. To enable OhGodAnETHlargementPill you need to go to the Settings tab on your rig, set the checkbox next to NV-pill and press the [Save & Apply] button.
11. HOW I CAN MODIFY VBIOS IN RAVEOS?
All VBIOS modifications you are doing at your own risk!

Yes. To download VBIOS, you need to go to the Hardware tab of your риг, open the menu in the BIOS column and click [Get]. It will start the process of creating a download link. If the link is successfully generated, the Download icon in the BIOS column will turn blue. You can download VBIOS by clicking on it.

To upload VBIOS, you need to go to the Hardware tab of your rig, open the menu in the BIOS column, click [Upload] or [Force upload] and select a new VBIOS file. The rig will restart after the download process is complete.

12. I DO NOT SEE THE LIST OF GPUS IN THE TUNING WINDOW, WHAT SHOULD I DO?
Disable ad-blockers (Adblock, AdShield, etc.) for raveos.com.
Some antiviruses have their own web shield, it also may cause that kind of problem.
13. THE SYSTEM DOES NOT BOOT FROM HDD. HOW TO FIX IT?
If your system does not boot from the HDD, check the SATA operation mode in the BIOS. ACHI mode must be set.
14. CAN I USE MY OWN SCRIPTS IN THE SYSTEM?
Yes. To use your own scripts:
  1. Add them to /app-data/scripts. If there is no directory, create it by yourself.
  2. Scripts must be init.d format. The script name must starts with S. Example: S01user_script.sh
  3. Grant the script execution rights.
    Example: chmod +x /app-data/scripts/S01user_script.sh
  4. IMPORTANT! The script should not block the thread.
15. I CANNOT DOWNLOAD SYSTEM UPDATES / MINERS. WHAT IS WRONG?

Most likely, there was a problem with the media markup during flashing. Check the amount of free disk space on the System Info tab. If you see that the total volume is about 500MB follow these steps:

  1. Stop mining on your device (Action-Pause)
  2. Run the command on your rig Console: resize-os

After the worker restarts the “Free disk space” should display the correct media volume value. Miners and updates will be downloaded correctly.

16. A NEW VERSION OF THE MINER HAS BEEN RELEASED. DO I NEED TO DOWNLOAD A NEW VERSION OF THE SYSTEM/UPDATE IT?

No. To use the new version of the miner, just add it for the coin in your wallet.
Wallets - Edit Wallet - Edit Coin - Please select miner.

Add the miner. After that, you can select it from the list in the Mining section on your rig’s page.

17. WHY IS THE HASHRATE DISPLAYED INCORRECTLY ON THE POOL SIDE?
The pool calculates the hashrate based on the shares you found for a certain period of time. Pool doesn't know what your current hashrate is, it only assumes based on the number of accepted shares.
18. WHY DOES MY HASHRATE WATCHDOG NOT WORK CORRECTLY?
The watchdog on the Settings tab looks at the task (each separately), if there are 2 tasks, i.e. one for NVIDIA and one for AMD, then it considers that the hash is lower (since it sees not the general one but for each task), issues a low hashrate warning and restarts. We recommend setting up a hashrate watchdog for each card via SET on the Tuning tab.
19. HOW DO I SET ADDITIONAL MINER PARAMETERS?

To set additional parameters for the miner, go to Wallets - Edit Wallet - Edit Coin - Please select miner.

Click on the pencil icon next to the miner, you are interested in. Enter the parameters. Example: -parameter 1

Save the changes in the form and for the coin.

20. WHERE CAN I FIND ALL AVAILABLE VERSIONS OF THE SYSTEM?
You can download the latest stable version via the link on the website. All beta versions and the list of changes can be found in our telegram channel RaveOS beta Updates.
There are NO other official repositories.
21. HOW DO I GRANT ACCESS TO ANOTHER ACCOUNT?

Go to the Account section. The icon in the upper-right corner of the dashboard.

Choose Grant access tab.

Grant access. Trusted accounts for administrators and clients. You can assign them different permissions to manage different parts of your data.

landing-account-help.png
  1. Type your partner raveOS login, choose access level (access levels description is on the right side), and press Trust user.
  2. Manage the accounts you trust under the inscription 'You trust these guys'. You can remove or change the access level at any time.
  3. Your partner will receive an email with a notification about the provision of access and must 'Confirm cancel' this action. Also, the user managing your account can remove the account from the 'User who trusts you' list at any time.

This feature is disabled for free users.

22. HOW TO CHOOSE 2MINERS.COM POOL TO USE RAVEOS FOR FREE?

You can use all the RaveOS functionality for FREE on all 2MINERS.COM pools.

  1. Press Add Coin in Wallets menu.
  2. Select any coin from the list of pools 2MINERS.COM.
  3. Select the 2miners or 2miners SOLO pool.
  4. Choose servers.
  5. Press Save and apply the task to the workers using the Mining button.

After you apply the mining task, workers will be displayed as FREE.

23. HOW TO CHECK CPU TEMP?
Use this command in rig Console: cat /sys/class/thermal/thermal_zone0/temp | sed -e 's/\(..\)\(.*\)/\1.\2/'
24. HOW CAN I SEND MY WORKER TO ANOTHER ACCOUNT?

Go to Workers menu or to the System Info tab on your worker.

Press Send worker button. Enter your partner's login and click OK. The worker will be transferred with all settings.


landing-account-help.png

You will receive an email to confirm/cancel the transfer. If canceled, the worker will remain on your account.


landing-account-help.png

After your confirmation, the partner will receive a confirmation request by mail and should also confirm/cancel the worker transfer.


landing-account-help.png

In case of cancellation, the worker will remain on your account, if confirmed, it will be transferred completely to the partner's account.


Attention!
You will not be able to transfer this worker to other accounts for 3 days.

Billing
1. HOW TO PAY?

Go to the Finance menu (left sidebar), press [Pay] button on the Overview tab or go to ADD CREDIT tab.
Choose your deposit amount or enter it in the Custom field (min $1).


Choose your payment method:

landing-account-help.png
  1. Select Coinpayments payment method (Pay with crypto).
  2. Press pay

Pay via Coinpayments: landing-account-help.png
  1. Type your contact email and credentials.
  2. Select a coin. Don't use BTC, ETH for micropayments. Different cryptocurrencies have different transaction fees. Therefore, it is not very profitable to pay $5 from the exchange or BTC wallet. We advise you to convert your cryptocurrency and use coins with a low commission (LTC, RVN). Also, always consider the commission of your wallet or exchange. To pass successfully, an amount equal to the billing amount must come to the Coinpayments account here. See the payment information on the website
  3. Press Finish verification.

*Please, pay attention to add the transaction fee of your blockchain to the required amount when your pay in cryptocurrencies.


Stripe payment method (Pay by credit card) landing-account-help.png
  1. Choose Stripe payment method.
  2. Type your credit card credentials.
  3. Press the Pay button. Check your commission carefully before paying.
2. HOW CAN I REDUCE MY PAYMENT COMMISSION?
Most cryptocurrency exchanges have large withdrawal fees and set a minimum withdrawal amount. Different cryptocurrencies have different transaction fees. Therefore, it is not very profitable to pay $5 from the exchange or BTC wallet. We advise you to convert your cryptocurrency and use coins with a low commission (LTC, RVN).
3. I HAVE PAID, BUT THERE IS NO MONEY IN THE ACCOUNT. WHERE IS MY MONEY?

The most common problem for users is commission coverage. It depends on your exchange or wallet. Make sure that you pay the amount indicated in the invoice plus your wallet or exchange commission.

Use the link in the email from Coinpayments to check the status of your transaction. If you paid without commission, you can see something like this:

“Waiting for confirms... (97 / 100 received with 1 confirms)”

This means that 97 out of 100 coins were received for payment in Coinpayments. Now you need to decide what to do:

  • Pay the shortfall. You can pay to the same account by covering the missing amount (100-97).
  • Wait for a refund. Money will be refunded when the payment is canceled, usually within 24 hours. You can simply create a new payment taking into account the commission.
4. I PAID TO COINPAYMENTS MORE, IS IT POSSIBLE TO CREDIT ALL THE FUNDS?
No. The amount exceeding the specified will be refunded within 24 hours. If it is not, you need to make a request to Coinpayments.
5. HOW CAN I CHECK THE PAYMENT STATUS?
Use this form to find out the payment status.
6. I HAVE TRIED EVERYTHING, BUT NOTHING WORKED. WHAT CAN I DO?

If you still have questions about payments, you can mail us [email protected].

In the letter, specify:

  • Payment ID (C ...) received from Coinpayments earlier via email
  • Link to blockchain transaction or transaction number
  • Your RaveOS account name